Empathetix wellness
See how we helped helped Utah’s largest Medical Cannabis and Wellness Clinic conquer their market.
THE PROBLEM
Outdated Website
In a world where digital storefronts hold as much weight as physical ones, Empathetix website functioned as a business card with little to no functionality. In turn, this bottlenecked the customer journey before it had a chance to start.
Gaps in Patient Communication
Current and potential patients were falling off left and right due to gaps in automated communication from Empathetix's CRM. It was clear that consistent and targeted outreach needed to be established.
No Scalable Growth System
Empathetix had no reliable way to turn website visitors into booked patients at scale. Without a connected system between their website, CRM, and outreach, revenue growth depended entirely on manual effort, leaving money on the table every single day.
OUR SOLUTION
A website that works
Empathetix’s old website wasn’t built to convert. We rebuilt it from the ground up with one goal in mind: turn visitors into booked patients. The new site features a streamlined consultation booking flow, clear service pages built for SEO, and a checkout experience designed to reduce friction at every step. The result is a digital storefront that works around the clock, even when your staff isn’t.
Before
After
Targeted email automation
We identified one of the biggest revenue leaks in Empathetix’s business: patients who started the booking process but never finished. To solve this, we built a multi-step abandoned checkout sequence that automatically re-engages these high-intent leads with personalized, timely emails. Each email in the sequence is triggered by patient behavior, so the right message reaches the right person at exactly the right moment, without anyone on the team lifting a finger.
Consistent Outreach
Empathetix was sitting on a valuable patient list with no consistent strategy to monetize it. We took over their weekly email campaigns and transformed them from sporadic blasts into a precision-driven outreach engine. By segmenting their audience based on engagement and behavior, we ensured that every offer, promotion, and update was delivered to the patients most likely to act on it. The result is a repeatable weekly system that keeps Empathetix top of mind, drives consistent appointment bookings, and turns their existing patient base into a reliable revenue channel.
Client Testimony
Our friends at Empathetix are so enthused by the consistent results we deliver that they put together a personal testimony detailing our impact.
Ready to work with an agency that prioritizes you?
Reach out to our owner directly with any questions or to schedule a meeting. Expect a response within 2-4 hours, as we are dedicated to making sure you’re taken care of.